These Terms of Service define the rights and obligations of users and our store in relation to the use of the website and purchases made through the website.
By accessing the website and placing an order, the user agrees to be bound by these Terms.
These Terms are governed by the Competition and Consumer Act 2010 (Cth), including Schedule 2 – Australian Consumer Law (ACL).
When using the website, users agree to provide accurate and complete information.
Users are responsible for maintaining the security and confidentiality of their account credentials and for all activities conducted under their account.
We are not responsible for unauthorised use of an account where login details have been shared or negligently managed by the user.
Product descriptions, images and specifications on the website are provided with reasonable accuracy.
Product availability may change depending on stock levels.
All prices displayed on the website are shown in euro (€) and include applicable taxes under Australian regulations.
We reserve the right to change prices at any time. The applicable price will be the one confirmed at the time of order placement.
Any order placed through the website constitutes an offer to purchase.
Payment must be completed at the time of placing the order using the available payment methods on the website.
An order is considered confirmed once payment has been successfully verified and confirmation has been provided.
Orders with a total value below €135 incur a shipping fee of €7.
Orders of €135 or more qualify for free shipping.
After payment is completed, orders are typically processed within 2–3 business days before dispatch.
Processing Cut-off Time
Once dispatched, the estimated delivery time is 7–9 business days within Australia.
More details, please refer to the store’s Shipping Policy.
More details, please refer to the store’s Order Cancellation Policy.
Due to logistics management and product availability, we generally do not provide direct product exchanges. If a customer wishes to obtain a different product, the item should be returned first, and a new order can then be placed through the website.
Customers may request a return within 15 days of receiving the order.
Returns may be requested under the following circumstances:
After receiving and verifying the returned item, the refund will be processed within 1–2 business days.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
We are committed to protecting users’ personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collected information is used solely for order processing, billing, delivery and customer service.
In the event of a dispute, we will attempt to resolve the matter through customer support in accordance with obligations under the Australian Consumer Law.
If no resolution is reached, the matter may be referred to the relevant Australian regulatory or judicial authorities.
For any enquiries regarding these Terms, please contact:
Email: itadmin@havenmynest.com
Phone: +81 (709) 464 23 03
Address: 1003, 1-3-16 SHIROGANE, CHUO-KU, FUKUOKA-SHI, FUKUOKA 810-0012, JAPAN
Business Hours: Monday to Friday, 07:50 – 17:50
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