Order Cancellation Policy

1. Order Cancellation Conditions

Welcome to the website. Our store is committed to providing a clear and secure shopping experience. This policy outlines the conditions for cancelling orders placed through the website.

• Customers may request order cancellation within 24 hours of purchase.If the order has not yet entered the processing or dispatch stage, we will proceed with cancellation and initiate a refund.
• If a cancellation request is submitted after order processing or dispatch has begun, the order may no longer be canceled. In this case, the customer may request a return in accordance with the store’s return procedure.

2. Cancellation Request Procedure

To request order cancellation, customers must contact customer support and provide the following details:

Order number
Proof of payment (if available)

We will review the request and provide assistance as soon as possible.

3. Refund Processing

Refund requests will be processed promptly after verification.

Once the cancellation or return is approved, the refund will be issued within 1–2 business days using the original payment method.

The time required for funds to become available depends on the customer’s financial institution or payment provider.

4. Contact Information

For any enquiries regarding orders or cancellations, please contact:

Email: itadmin@havenmynest.com
Phone: +81 (709) 464 23 03
Address: 1003, 1-3-16 SHIROGANE, CHUO-KU, FUKUOKA-SHI, FUKUOKA 810-0012, JAPAN
Business Hours: Monday to Friday, 07:50 – 17:50