Contact Us

1. Customer Support Services

Our store provides support and assistance to users throughout all stages of the shopping experience on the website.

Customer support may assist with:

Questions related to products available on the website and furniture collections
Information regarding orders, shipping and delivery tracking
Support related to returns, refunds or order cancellation requests

We are committed to delivering clear and professional support to ensure a reliable shopping experience.

This service is provided in accordance with obligations under the Competition and Consumer Act 2010 (Cth), including Schedule 2 – Australian Consumer Law (ACL).

2. Contact Methods

Users may contact customer support through the following channels:

Email: itadmin@havenmynest.com
Phone: +81 (709) 464 23 03
Address: 1003, 1-3-16 SHIROGANE, CHUO-KU, FUKUOKA-SHI, FUKUOKA 810-0012, JAPAN

3. Service Hours

Customer support is available during the following hours:

Monday to Friday
07:50 – 17:50

4. Delivery Area and Shipping

Our store provides delivery services for products purchased through the website across Australia.

Orders with a total value below €135 incur a shipping fee of €7.
Orders of €135 or more qualify for free shipping.

After payment is completed, orders are typically processed within 2–3 business days.

Processing Cut-off Time

Orders placed before 17:50 (5:50 PM) will be processed on the same business day.
Orders placed after 17:50 (5:50 PM) will be processed on the next business day.
Orders placed on public holidays will be processed on the next business day.

Once dispatched, the estimated delivery time is 7–9 business days within Australia.