Warranty Policy
1. Scope of Warranty
This Warranty Policy outlines the terms and conditions under which products purchased through the website are covered.
This policy applies to all products sold through the website and is provided in accordance with the Competition and Consumer Act 2010 (Cth), including Schedule 2 – Australian Consumer Law (ACL).
Nothing in this policy excludes or limits consumer rights under the Australian Consumer Law.
2. Consumer Guarantees
Under the Australian Consumer Law, products supplied must:
Be of acceptable quality
Be fit for their intended purpose
Match their description and specifications
If a product fails to meet these guarantees, customers may be entitled to a repair, refund depending on the nature of the issue.
3. Warranty Coverage
Our store provides warranty coverage for manufacturing defects and faults under normal use conditions.
The warranty does not cover:
Damage caused by misuse, improper handling or negligence
Normal wear and tear
Damage caused by external factors such as accidents or environmental conditions
Unauthorised modifications or repairs
4. Warranty Period
The warranty period is determined based on reasonable expectations of product durability under the Australian Consumer Law.
Customers are encouraged to contact us if any issue arises within a reasonable time after receiving the product.
5. Warranty Claims Procedure
To make a warranty claim, customers must contact customer support and provide:
Order number
Description of the issue
Supporting evidence such as photos or videos (if applicable)
We will assess the claim and provide instructions for resolution in accordance with legal obligations.
6. Resolution Options
Where a valid warranty claim is confirmed, we will provide a remedy in line with the Australian Consumer Law, which may include:
Repair of the product
Replacement with an equivalent product
Refund of the purchase amount
The type of remedy will depend on whether the issue is classified as a minor or major failure under the law.
7. Limitation and Exclusions
This Warranty Policy operates alongside consumer rights under Australian law and does not replace them.
To the extent permitted by law, we are not responsible for indirect or consequential losses arising from product use.
8. Contact Information
For any enquiries regarding warranty claims or product issues, please contact:
Email: itadmin@havenmynest.com
Phone: +81 (709) 464 23 03
Address: 1003, 1-3-16 SHIROGANE, CHUO-KU, FUKUOKA-SHI, FUKUOKA 810-0012, JAPAN
Business Hours: Monday to Friday, 07:50 – 17:50