Return, Exchange, or Refund Policy

1. Return Instructions

Welcome to the website. Our store is committed to providing a secure and transparent shopping experience. This policy outlines the conditions for returns and refunds for orders placed through the website.

Customers may request a return in accordance with the conditions set out in this policy.

Due to logistics management and product availability, we generally do not provide direct product exchanges. If a customer wishes to obtain a different product, the item should be returned first, and a new order can then be placed through the website.

2. Return Conditions

Customers may request a return within 15 days of receiving the order.

Returns may be requested under the following circumstances:

• The product has defects or quality issues
• The product was damaged during transport
• The product received does not match the order
• The customer requests a return for personal reasons

A return shipping label is included inside the package upon delivery, which can be used directly for the return.

These conditions are provided in accordance with the Competition and Consumer Act 2010 (Cth), Schedule 2 – Australian Consumer Law, Sections 54–59.

3. Return Procedure

To request a return, customers must contact customer support and provide the following information:

Order number
Reason for return

We will review the request and provide the necessary instructions to complete the return.

4. Return Costs

If the return is due to a defective product or damage during transport, we will cover the return shipping cost in accordance with the Australian Consumer Law.

If the return is requested for personal reasons, the return shipping cost may be borne by the customer.

5. Refunds

After receiving and verifying the returned item, the refund will be processed within 1–2 business days.

• Refunds will be issued using the original payment method.
• The time required for the funds to appear depends on the customer’s financial institution or payment provider.

6. Contact Information

For any enquiries regarding returns or refunds, please contact:

Email: itadmin@havenmynest.com
Phone: +81 (709) 464 23 03
Address: 1003, 1-3-16 SHIROGANE, CHUO-KU, FUKUOKA-SHI, FUKUOKA 810-0012, JAPAN
Business Hours: Monday to Friday, 07:50 – 17:50