Shipping Policy

1. Delivery Area

Our store provides delivery services exclusively within Australia.
All orders placed through the website are shipped only to addresses located within Australia.

This delivery arrangement is carried out in accordance with the Competition and Consumer Act 2010 (Cth), Schedule 2 – Australian Consumer Law (ACL).

2. Shipping Costs

Orders with a total value below €135 incur a shipping fee of €7.

Orders of €135 or more qualify for free shipping.

All prices displayed on the website include applicable taxes under Australian regulations. No additional charges will be required upon delivery.

3. Order Processing

After payment is completed, orders are typically processed within 2–3 business days before dispatch.

Processing Cut-off Time

• Orders placed before 17:50 (5:50 PM) on business days (Monday to Friday) will be processed on the same day.
• Orders placed after 17:50 (5:50 PM) will be processed on the next business day.
• If a public holiday occurs, processing will begin on the next business day.

4. Shipping & Delivery Timeframes

Once dispatched, the estimated delivery time is 7–9 business days within Australia.

Delivery timeframes are provided in line with reasonable delivery expectations under the Australian Consumer Law.

5. Order Tracking

After dispatch, customers will receive a tracking number via email, allowing shipment status to be checked at any time through the website.

6. Responsibility

Customers are responsible for providing a complete and accurate delivery address.
Any delays or delivery issues caused by incorrect or incomplete information are the responsibility of the customer.

7. Contact Information

For any enquiries regarding orders or delivery, please contact:

Email: itadmin@havenmynest.com
Phone: +81 (709) 464 23 03
Address: 1003, 1-3-16 SHIROGANE, CHUO-KU, FUKUOKA-SHI, FUKUOKA 810-0012, JAPAN
Business Hours: Monday to Friday, 07:50 – 17:50